Refund policy

Ordering Policy

How to Place an Order

  • Online:
     Browse our extensive collection of designer, niche, and Arabian fragrances directly on our website. Add your desired items to the cart, proceed to checkout, and follow the prompts to complete your purchase.
  • By Phone:
     Prefer to order by phone? Our customer service team is here to help. Contact us at [insert phone number] during our business hours.

Payment Options

We accept the following payment methods to ensure a secure and seamless checkout process:

  • Visa
  • Mastercard
  • Discover
  • American Express
  • PayPal
  • Apple Pay

All charges and refunds are processed in US Dollars (USD).

Order Processing

  • Orders are typically processed within 1-2 business days.
  • Upon completing your order, you will receive a confirmation email.
  • Once your order is shipped, you will receive a tracking number to monitor the delivery status.

Sales Tax

Sales tax is applied to orders shipped to states where it is required by law. The applicable tax will be calculated during checkout based on your shipping address.

Shipping Policy

Domestic Shipping (USA):

  • Free Shipping: Enjoy free shipping on orders over $100.
  • Standard delivery typically takes 5-7 business days, depending on your location.

International Shipping:

We offer shipping to countries across LATAM, the Caribbean, and worldwide.

  • Delivery times may vary between 7-15 business days.
  • International orders may incur duties, taxes, or customs fees, which are the responsibility of the recipient.

Tracking:

All orders come with tracking information sent via email once the shipment is processed.

Returns & Refunds Policy

Non-Returnable Items:

  • Due to the nature of our products, samples, vials, and decanted items are non-returnable.

Returnable Items:

  • Unopened, full-sized bottles in their original packaging can be returned within 30 days of delivery.
  • Returns must include the original packing slip and meet our return conditions.

Damaged or Defective Items:

  • If your item arrives damaged or defective, contact us within 48 hours of delivery. Provide photos for verification, and we will arrange for a replacement or refund.

Return Process:

  • Contact our support team to obtain a Return Merchandise Authorization (RMA).
  • Customers are responsible for return shipping costs. We recommend using a trackable shipping method.

Order Modifications and Cancellations

Orders cannot be modified once placed. If you need to cancel your order, please contact us within 24 hours. While we will do our best to accommodate, cancellations are not guaranteed once processing begins.

Customer Satisfaction Guarantee

At Juspit, we pride ourselves on delivering 100% authentic fragrances and exceptional service. If you are unsatisfied for any reason, please reach out to us, and we will do our best to make it right.

Need Help?

If you have any questions about our policies, please contact our customer service team at [insert email or phone number]. We’re here to assist you!